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What to do in case of an accident?

In the unfortunate event of an accident, the guest has the responsibility of taking the following actions - Report the accident to Drive mate at  (03)4160 2205

Step 1

Collect Information

Registration number(s) of the other vehicle(s).

  • Name(s) and contact number(s) of the other driver(s) 

  • Date, time and location of accident.

  • Name(s) and contact number(s) of witness(es), if any 

  • Damages caused to the other vehicle(s). 

  • Damages caused to your own vehicle.

  • Injuries, if any, caused to person(s) involved in the accident. 

  • If possible, take photographs of the positions of the vehicles after the accident, the accident site and the damages caused to the vehicles involved in the accident. 

Step 2

 Call the police or an ambulance

  • Call ambulance if someone is injured.

  • Report to the police: 1) if injury is sustained; or 2) where a government vehicle or property is involved; or 3) where a foreign registered vehicle is involved; or 4) where a cyclist or pedestrian is involved.

The Drive mate team will take over and ensure that the accident case is resolved in a fair and timely manner.