What happens if the guest returns the car late?
Hosts are counting on guests to return the car at the originally scheduled time. If guests don't, it can put significant inconvenience and stress on the host and possibly future guests.
For the guests, we want to ensure that there is sufficient flexibility when it comes to dropping off as there are practical issues sometimes (traffic, getting stuck due to unavoidable reasons). For this, Drive mate provides a grace period of 15 mins to all guests depending upon the duration of the rental. It is always recommenced to opt for trip extension if the guest feels that they are likely to get delayed (trip extensions are subject to approval by the host).
If the guest is delayed beyond the grace period, then late return fees will apply. The late return fee is $30 (if no booking is impacted) and $75 (if next booking is impacted) plus the trip price for the duration of the late return. (ie. trip cost, drive mate fees + processing fees)
80% of the late return fees will be paid out to the host. A 2.5% processing fees shall apply.
In the event of very substantial lateness, additional fines may be assessed at sole discretion of Drive mate. In case it is unclear when the guest will return the car, Drive mate could decide to pick up the car and return the car to the host.
If any host wishes to assess a late fee for the day, the host should contact Drive mate within 24 hours of the scheduled end of the trip, identifying the guest’s name, and the time the vehicle was returned. If the guest disputes the timing, they should provide evidence indicating when the car was actually returned.
The proof for late returns will be established via pick up and drop off times on the platform solely at the discretion of Drive mate.
If the car is not returned within 48 hrs of the scheduled drop off time, then the guest's card will be immediately charged the security deposit amount.