As a host, how can I report damage?
If you find new damage after checking your car and you believe it has happened during a Drive mate trip, then ensure that you take clear photos of the damage and send it to us at support@drive-mate.com.au. Once we receive the information, we will let you know the next steps.
If the damage means the car is not roadworthy or can't be driven1. Block out your car’s calendar indefinitely so a guest can't book it.
2. Contact the guest of any upcoming booking and ask them to cancel. We won’t charge them for any cancellation.
Damage reporting timelines
For cars on keyless access plan (Best Mates plan), damage must be reported within 30 days by the host
For cars on physical key handover plan (Just mates, Good mates plans), damage must be reported within 24 hrs by the host.
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