Pick up and Drop off policy

Taking pre- and post-trip photos are the key to a successful vehicle pickup and drop off. 

At pick up: 

  • Guest to show the host a valid driving license. If it s a keyless access (Drive mate Go trip), then guest needs to upload a selfie with driving license. 

  • Guest to inspect the car to understand how it operates 

  • Guest to take pic of the dashboard to capture mileage and fuel level (optional for host) 

  • Guest to take photos of the car’s interior and exterior and be sure to capture any pre-existing damage so that they are not held responsible for it. (Optional for host) 

  • In case of physical handover, host to confirm pick up via the app. For keyless handover (Drive mate Go), pick up is auto approved. Guest can access the car via the app.

At drop off: 

  • Guest to take photos of the car's mileage and fuel levels 

  • Guest to take photos of the car's interior and exterior to document its condition 

  • Tidy up the car 

  • In case of physical handover, host to confirm drop off via the app. For keyless handover, drop off is auto approved. Guest needs to take their belongings and lock the car via the app.