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Maintenance Policy

Drive mate help centerOur Policies

Maintenance Policy

Below is a list of what we require from a vehicle to become eligible for listing on the Drive mate marketplace:  
 

Visual overview and legal registration  

  • Certificate of registration 

  • License plate(s) decal 

  • Valid in force Insurance 

Brake tests  

  • Parking brake 

  • Service brake, 25% life or more 

Exhaust system 

  • Undamaged exhaust system components/muffler 

  • No visible blue or black smoke 

Steering and suspension 

  • Steering wheel and box 

  • Suspension/front end 

  • Springs 

  • Shocks 

  • Vehicle height 

Horn 

  • Sound horn to test for adequate signal 

  • The horn must be securely fastened to the vehicle 

Glazing, glass, and windshield wipers 

  • Windshield, no cracks; no chips in the line of sight 

  • Windshield wipers and washer in working order 

  • Windows, no cracks 

  • Tint to legal specifications 

Engine and powertrain 

  • Engine, including all subcomponents 

  • Cooling system 

  • Lubrication system 

  • Electrical and electronic management systems 

  • Transmission, including clutch, torque converter, and similar components 

  • All fluids and lubricants 

  • No check engine light, warning lights, or recalls 

Visibility and lighting devices 

  • Headlight aim 

  • Headlights and rear lights working, no bulbs burned out 

  • Hazard lights, directionals/stop/reverse lights, and license plate light(s) 

  • Reflectors 

  • Rear view mirror 

  • Mirrors (general) 

Tires and wheels 

  • 4/32 or great tread depth 

  • 6 years old or newer 

Seat belts and airbags 

  • No airbag warning lights or recalls 

  • No safety restraint system (SRS) or occupant classification system (OCS) warning lights or recalls 

Body, including all seals and panels 

  • No hanging body panels 

  • No damage to the floor pan, cowl panel, or structural pillars 

Failure to maintain your car may make your car subject to removal from the platform. You are responsible for all costs resulting from failing to properly maintain your car. 

Please go through our vehicle misrepresentation policy & material misrepresentation policy. 

 

 

Vehicle mis-representation Policy 

 

Describing or displaying your vehicle as having a feature that it does not have or not disclosing any issues or damages that it does have, is considered vehicle misrepresentation. 

For this reason, we ask that all hosts accurately condition, and features when listing their vehicle and before each trip. Failure to do so may result in a fine and loss of host earnings for affected trip(s). 

AVOID THE FOLLOWING: 

Actions or activities that constitute vehicle misrepresentation include, but are not limited to: 

  • Not accurately photographing and disclosing pre-existing damages. 

  • Listing features or functionalities that are not available on the vehicle (AWD, A/C, roof rack, etc). 

  • Providing a vehicle with inaccurate or expired registration or registration that will expire during a trip. 

  • Providing a vehicle without proper documentation or insurance. 

  • Re-listing or re-enabling vehicle(s) that were removed by Drive mate for safety, mechanical, claims-related, cosmetic, or other policy violations. 

The misrepresentation of a vehicle either by listing, advertising, photos, messaging, text, or by phone will result in a fine plus any applicable fees to be determined by Drive mate. This also pertains to the intentional submission of a claim that is for pre-existing damage (whether the claimed damage is fully or partially pre-existing). Engaging in vehicle misrepresentation may result in removal from the Drive mate marketplace.