Cancellation Policy - Guests
We do understand that hosts & guests can have a change in plan due to unforeseen circumstances. In that case, we want to be fair to all parties involved. There are specific rules for cancellation depending upon the type of booking it is (regular or instant) and the time of cancellation (vs scheduled trip time). Please note that for all cancellations, the processing fees are not refundable.
Guests may cancel their trip through our site or mobile app, and the cancellation is effective immediately. The total amount refunded will depend on when the guest cancels the trip. See diagram.
80% of the penalty will be given to the host via credits
CANCELLATION BY Drive mate
In some cases, Drive mate may need to cancel a trip after booking to protect our users against fraud or for trust and safety considerations. Drive mate will notify both hosts and guests in the event Drive mate must cancel a trip. Where Drive mate must cancel a trip, guests will receive a full refund and hosts are generally not eligible for earnings.
Please note that for exceptional circumstances, Drive mate reserves the right to allow certain cancellations without any penalty to the guest or host. These circumstances are purely at the discretion of Drive mate and are meant to protect interests of guests & hosts.